Privacy Policy
Last updated: November 2026
This policy applies to the processing of personal information on the I8VPN marketing website and user panel. It explains what information this service uses to provide subscriptions, process orders and maintain the website, and how users can request access, corrections or deletion. Third-party payment pages are governed by their own privacy policies.
Account and Order Information
No email address is required to create an account; a username and password are all that is needed. I8VPN uses account identifiers and authentication details to identify accounts, maintain sessions and manage subscriptions. A registration email is not required. Please do not include personal information unrelated to the service in your username or support tickets.
Order processing involves the selected plan, payment amount, order status and transaction reference records. These are used to confirm payments, provide subscriptions, reconcile accounts and process refunds. Information in support tickets and attachments voluntarily provided by users are used to handle the relevant request. Before submitting a screenshot, please conceal passwords, login credentials and complete subscription URLs.
No-Logs Policy
I8VPN follows a no-logs policy: it does not record which websites users access through this service, or store browsing content, access destinations or DNS query history. It does not retain connection logs that could be used to trace an individual's network activity, including links between source addresses and destinations, individual connection times or connection details.
Account subscription status and cumulative traffic are needed to provide the service and handle billing; they are not browsing or connection history. Traffic accounting displays plan usage and is not used to create a list of websites visited. Website analytics and network acceleration traffic are handled separately, and website statistics are not used to reconstruct users' subscription connection activity.
Website Analytics and Browser Storage
Website analytics help us understand page visits, referral sources and button usage, and improve navigation and user flows. Analytics are limited to the marketing website and panel interactions; they do not include the content of pages accessed through international routes. Please do not put personal information or subscription credentials in URL parameters.
Cookies may be used for session identification and website analytics. Local storage is used to save login status, language selection and necessary interface preferences. Clearing this data may sign you out or restore preferences to their defaults. Users can manage, restrict or clear website storage in their browser, but restricting essential storage may affect panel functionality.
Payment Processing and Information Sharing
Supported payment methods are Alipay / WeChat Pay / USDT. Payments are processed by the relevant third-party payment provider, and information submitted on its payment page is subject to that provider's rules. I8VPN uses order reference information and payment results to verify receipt. Users are not asked to provide payment passwords or account login credentials in support tickets.
This service processes and shares relevant information only as needed to verify payments, handle refunds, respond to user requests or meet applicable legal obligations. Account information is not used for sale or added to marketing lists unrelated to subscription delivery.
Data Retention and Deletion Requests
Account information is retained while an account is active and for as long as needed to provide the service. Order and refund records are retained as required for accounting reconciliation, dispute resolution and applicable laws. Support tickets and website analytics are deleted or de-identified once they have served their purpose. This policy does not set a uniform retention period without verification; connection logs are not collected under these retention practices.
Users can sign in to the panel and submit requests to access or correct information, close an account or delete data through the support ticket portal. Account ownership must be verified before a request is processed. Transaction records that must be retained by law are not deleted immediately when an account is closed, and their use remains subject to this policy. Deleting an account will affect subscription management and future access.
Policy Updates and Privacy Requests
Changes to this policy will be published on this page, and the month shown at the top will be updated. Significant changes to the purposes or scope of data processing will be announced through the website or user panel. Matters requiring separate consent by law will be handled accordingly.
If you have questions about how information is used or the outcome of a deletion request, submit a support ticket through the user panel with the request type and relevant order details. Avoid sending unrelated sensitive information. Subscription rules and refund terms are covered separately in the Terms of Service.